Personal Data Charter

Personal Data and Cookies Charter

The Personal Data and Cookies Charter (hereinafter “Charter”) aims to inform you about your rights that you can exercise regarding the processing of your data and describes the measures that we take to protect these data.

TotalEnergies Marketing Services is the « data controller » with responsability for personal data processing on the Website These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When visiting the Website, you may need to provide us with personal data.

Purposes Categories of personal data Legal basis Retention period
Identify who has collected which price surveys Identification data (Last name, first name, email adress) The information is needed to enable us to fulfill our legal obligations. Otherwise, TotalEnergies Marketing Services, will not be able to process your request. 10 years

2. Recipients of the data

In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller’s departments or to TotalEnergies company subsidiaries and one or more partners, independent distributors or subcontractors: IT service provider, Lubricant department of the TotalEnergies Company

3. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

4. Cookies management

A cookie is a file which enables a website to save information relating to your computer’s browsing of the Website to make your visits to the website smoother.
Cookies are text files that are stored on your computer’s browser. They allow access to various information about you. Some of them belong to the publisher of the Website (First party) and some to third parties.

The table below details each cookie.

We enable cookies once you have given your consent, except for technical cookies that are necessary to provide the service you request on the Website

Category of cookie Name of the cookie Objective of the cookie Editor Retention period
Technical PHPSESSID Identifier of the session PAARLY 15 mn
Statistics _gat Used to throttle request rate Google 1 mn
Statistics _ga Used to distinguish users Google 2 years
Statistics _gid Used to distinguish users Google 24 hours
Statistics _hjid Used to distinguish users Hotjar 1 year
Statistics menu_used Expansion of the menu panel PAARLY 10 years
Statistics cookie_consent Consent of the cookies PAARLY 10 years

How to withdraw your consent?

On your first connection to the Website, you will be asked to give your consent to the use of non-essentials cookies and/or to make setting. If you subsequently wish to change your choices, you can manage your cookies by going to the section at the bottom of the page of our site or application or via a reminder button called “cookies”.

To delete cookies already stored, please refer to the procedure provided by your operating system (Windows, OS X, etc.).

5. Your rights / Contact

In accordance with the current regulations, you have the right to access and correct your data and to give post-mortem instructions. Regarding processing based on a legal obligation, you can also request a restriction of processing.

To exercise your rights and question us about your personal data processing, you can contact B2B Department:

If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.